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Terms of Trade

Welcome to Hjelm web shop. When shopping on this site you automatically accept the terms and conditions stated below. We advise you read it over carefully before starting your shopping

 

GENERAL INFORMATION

Tina Hjelm ApS

VAT no. 35 63 40 45

1255 Copenhagen K

Denmark

 

PAYMENT

on www.tinahjelm.dk you can pay by

  • VisaDankort, Visa, Mastercard, American Express, Union Pay

You do not pay any transaction charges when shopping at www.tinahjelm.dk

All prices are in DKK and incl. VAT. The money will first be deducted once your purchase is send from Hjelm.

 

FREIGHT AND DELIVERY

The jewellery will be sent within 5 days of receiving your order. Please note, that the delivery time for gold plated jewellery might be longer unless in stock.

You will have to pay for the delivery. Please see postage charge below.

Delivery costs: WITHOUT insurance / WITH insurance

Denmark DKK 40 / 90

Scandinavia DKK 40 / 240

Norway DKK 40 / 230

Europe DKK 40 / 280

Rest of the World DKK 40 /  300

please note: do you choose RATE E / NO insurance, the parcel is send as normal post with no tracking number and at your own risk

 

Delivery Time app.:

Denmark 3-4 working days

Europe approx. 3-5 working dags

Norway approx. 5-10 working days

the rest of the world approx. 5-7 working days

NB: all jewellery is crafted by hand on the premises by Tina Hjelm. Please allow for an extra 5 days delivery are the item not in stock. You WILL be notified if the jewellery is not ready for immediate shipping, so you can choose if you wish to cancel the order

 

The above 'Delivery Time' is a guideline only. Hjelm cannot be held responsible for delays in delivery time due to circumstances, which is out of our hand.

 

DO YOU REGRET YOUR PURCHASE

When shopping on www.tinahjelm.dk you have 14 days from you receive your purchase to return the goods have you regretted the buy. Beforehand you have to inform Tina Hjelm by e-mail tina@tinahjelm.dk or phone on +45 3024 7334 of the return postage.

Returning of the purchase

Please return your purchase immediately after informing Hjelm. You will carry the initial expenses of returning the jewellery. The returning of goods is at your risk. We advise you to wrap the jewellery well and post in a secure and traceable way, keeping the receipt for the return postage as documentation.

Purchases not possible to return:

1. Jewellery especially commissioned by customer

2. unique jewellery repair carried out according to agreement

Repayment of purchase

Do you regret your purchase bought on www.tinahjelm.dk, you naturally will receive the full price of the returned goods. However, do the jewellery show signs of being used other than tried on in a natural way the same way you do in a shop, an appropriate amount equaling the devaluing of the item will be deducted the amount being repaid.

When the product has been received and approved by Hjelm, the price of the jewellery incl. of the delivery cost will be paid back into your account within a couple of days.

Please return the purchase to:

Tina Hjelm ApS

1255 Copenhagen K

Denmark

Do you live nearby and do you wish to return the purchase in person in the shop, please inform us.

 

WARRANTY

According to Danish law of purchase you are given 24 months of warranty on goods bought on www.tinahjelm.dk

This means that  Hjelm will fix, exchange or give you your money back does the jewellery purchased break due to a production fault. Please do inform of the fault right after discovering, and very importantly, when returning the faulty jewellery do include the receipt or certificate of your purchase.

If the package is visibly damaged at receiving the parcel, you should decline the parcel and it will automatically be returned to us.

We kindly ask you to return to this address:

Tina Hjelm ApS

1255 Copenhagen K

Denmark